Privacy Policy

Headway Marine uses the contact and appointment information you provide to respond to enquiries, arrange attendance and deliver requested services.

Information we receive

This may include your name, organisation, contact details, vessel and port information, appointment instructions and correspondence sent by phone, email, WhatsApp or WeChat.

How information is used

Information is used for communication, quotation, operational planning, service delivery, reporting, accounts and legal or regulatory obligations. We do not sell personal information.

Advertising measurement

If advertising measurement is enabled, the website may record actions such as calls, email selections or messaging selections to understand campaign performance. Any required consent controls will be provided when such tracking is activated.

AI assistant

When you choose to use the assistant, your messages and the current page are processed by OpenAI to produce a reply. We do not run custom page counters, location lookups, browsing-history tracking or automatic visit-summary emails. Chat history is kept in the current page’s memory and is cleared when you leave or reload it.

Browser voice input may use your browser provider’s speech recognition service. Microphone access is requested only when you choose Speak. The enquiry form sends the details you submit and the current conversation to Headway Marine through Resend. An email copy is sent to you only if you choose it. Do not include confidential or sensitive personal information.

Contact

For a privacy enquiry, email operations@headwaymarine.com.au or call +61 (0) 456816815.